Good customer support is an important feature for any online casino or sportsbook to offer, and some sites do a better job of it than others. Unfortunately, America's Cardroom wasn't one of the better sites in terms of the support offered when we played through the platform. There are support tools available to players in need of help, but those tools are limited and slow in comparison to what the other sites we've tested in the past have to offer.
An FAQ Section Packed with Information
For most standard problems you might face a look through the FAQ section is enough to solve your issues on this site. That's because there are loads of questions and answers in this section. The FAQ tool isn't going to be enough to answer all your questions though, and when you have to rely on the customer support team, that's when things slow down at this platform.
There's Only an Email Tool Available
If you need to contact customer support for answers to your questions, you're in for a wait. The only way you can reach out to the support team is by sending them an email with your questions. This is a simple tool to use, and you can use your own email client or the built-in form on the casino site itself, but the result is the same. You'll be waiting several hours or up to a day to hear back from the support team about your issues. For many gamblers, email support is going to feel too slow and irritating to use. The support team offers useful answers to most questions when they do answer back though so that's a benefit.
If you don't mind relying on email support, you'll be just fine using this gambling platform. If you need to talk over the phone or through a live chat tool when you run into problems, you'll become frustrated with this site far sooner than other players. Keep this in mind when getting ready to play on the platform and only join if you're alright with the lack of immediate support tools other than a very useful FAQ tool.
